What Makes a Happy Client?

I am always asking myself at the beginning of every year what really makes someone feel secure about hiring my company or, for that matter any company. I suppose it is not all that different in how we choose our friends. First and foremost there has to be common interests or goals. I really like to interview my clients in such a way that we really both are able to find out what we have in common. This then establishes trust or at least the desire to trust that the other person wants to reach the same goals and is therefore capable of handling decisions, strategy and results which will be mutually beneficial. I actually have noticed that I do a much better job of designing a kitchen or bath when I really dont even talk about fixtures or colors with my client but rather get to know more about their routine, habits and interests. I automatically know after about 15 minutes of talking to them about topics unrelated to kitchen and bath design what they are going need and want in the design. I have even said to many potential clients, ” Just give me 15 minutes of your life story and I can design the kitchen or bath of your dreams.” I havent been wrong yet.

The last component that makes the relationship work well between a designer and owner is the communication that starts early on. We all communicate differently so I try to introduce verbal, visual and vigilant  communication tools throughout the entire process. I accomplish this with obviously spoken words ( verbal), pictures ( visual) and expectations ( vigilance). This keeps the original trust between me and my client as long as I clearly communicate expectations in this manner throughout the project. It works. Its key and I wonder how many other areas of our lives we could apply this to and be much more successful in almost all aspects of our lives.

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I know the words

So this isnt really a discussion about what to do in your kitchen or bath so much as it is a thought provoking discussion on how we all respond to certain words, pictures, smells, sounds…. you get the point. We are sensory driven. As a designer I am always changing up the way I describe things. Let me give you an example. I used to describe things a “rich”. ” Wow, Mrs. Smith, that will look so rich in you kitchen”. Now, I use words like authentic or organic. “This will be very authentic in your kitchen” or ” It has such an organic feel”. My clients respond to these new types of descriptions in a very positive way simply because in our economic times we are all looking for something that provides longevitity, makes practical sense and maybe even take our senses back to a time when things were a little simpler. Does this mean we are finally starting to realize that enjoyment of things can be simpler by nature but last a lifetime if they have a history of timeless beauty and solid performance? I feel inspired by the idea that materials really can be a “living” part of our lives. Yes, they may age a little but I guess as I get older I dont mind the idea of having things around me that get a little character as they get older. Stainless steel, wood, metals are all such vital parts of an authentic kitchen or bath. I dont believe in trend setting. I do believe in things that inspire conversation, create subtle beauty and respond eloquently to the vigorous demands we put upon them. Yes, thats it. I will now tell people I design “living” spaces that really do “live”. That sounds good right?

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Wave Goodbye to the Old Kitchen

So I like to watch the commercial where the IT guy is waving his hands commanding the computers in his lab. I do think that the future of home technology will be drastically changed due to this new motion command. It does kind of remind of “The Sorcerer’s Apprentice” where the waving gets way out of control causing chaos. I would really like to be one of the first to try making an entire meal or entertaining a group of friends using a variety of motions to command a martini, rib roast or perfect apple strudel. I tend to wave my hands a lot when I speak so I am not sure if this would work well for someone like me but I am definately willing to give it a shot. I am constantly looking for the newest products that come out. Its going to get exciting I am positive. There are just so many possibilities for modern appliances and kitchen convenience that make the future look really bright.

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Bring on the rain ( in the shower)

I like to call the shower systems that are being put in  that include water or hydrotherpay with fixtures like body jets, rainheads, water tiles, etc the new stand up spa. These types of showers have gained considerable popularity due to the fact that modern routines for many people are a little more compact making a shower more convenient than a tub bath with hydrotherapy. So, if you like the idea of stand up hydrotherapy then there are lots of choices out there to include in your spa shower. The first things you will want to consider are:

1. water usage— these types of fixtures can use anywhere from 5-7 gallons of water per minute. Having several on at once can use about 15 gallons of water per minute. While this tends to take most people back there is an upside. The whirlpool tubs hold anywhere from 70 gallons on up so there  shower actually give people more control over water usage.

Make sure that the water heater you have is turned up high enough in temperature to produce speedy hot water. Many people also consider installing a tankless water heater which will solve delays in hot water getting to the shower ( a definite water save).

2. Placement—In order for these spa items to work

properly they should be placed in the shower so that they will hit key areas on the lower, shoulders and neck. Many of these body sprays will adjust to accomodate more than one user. Take into to account not only the height but width of shoulders and hips  in order to make the most out of this type of hydrotherapy.

3. Overspray — often overlooked, this characteristic of spa showers makes it important to see, if possible, these fixtures in action before purchasing. If pointed directly at the shower entrance they can put a lot of water in areas that make them very slippery. Plan on putting a 100% cotton rug right outside of the shower in order to avoid water pooling. Also, try and have these fixtures point away from the entrance.

All in all spa showers are a tremendous way to relax and live a healthy lifestyle with frequent hydrotherapy available for injuries and stress. These shower will continue to be a highly desirable feature for the modern bathroom.

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Spa Showers

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KOHLER: Bathroom: Showers: Bodyspa Systems: Why KOHLER: Planning

Personalized Hydro-Massage Experience

An electronic touch pad placed within easy reach allows the user to adjust the intensity and direction of the water flow for just the right degree of massage action.

Custom Comfort

BodySpa systems are ergonomically engineered for the ultimate in comfort. Seats, jets, headrests, footrests and lumbar supports are placed exactly where they need to be. An integral heater is standard on all BodySpa systems and helps maintain the original water temperature for the duration of the hydro-massage experience.

Continuous Water Recirculation

KOHLER BodySpa Systems deliver an invigorating, full-body hydro-massage in the comfort of your own home. Customize your massage experience from the variety of flow options, from a gentle stream to high-powered blasts–choose from 10- and 8-jet models. The integrated pump system recirculates water up to two times per minute, ensuring no water is wasted. And with the drain open, you can use the showerhead for a conventional shower with soap and shampoo.

KOHLER BodySpa systems use a concept similar to whirlpool bathing. Simply fill the basin with water and activate the pump to start the flow. BodySpa systems propel water through the air to maximize the invigorating effect of hydro-massage. After enjoying the BodySpa experience, simply turn off the pump and open the drain. With the drain open, use the shower head for a conventional shower using soap and shampoo.

Jets in all the right places

BodySpa jets are strategically placed on either side of the spine at key massage accupressure points. Instead of a sharp stream from a narrow opening, each BodySpa jet propels a wide cylinder of water that is dispersed across the shoulders and down the center of the back in the style of a Swedish massage.

Ease into the Experience

When the Custom BodySpa unit is turned on, the bodyjets are initially preset to low. This safety feature allows the user to adjust the water flow from a gentle stream to an ultra-rush of water for just the right degree of massaging action. Due to the volume and power of the water, it is recommended that the control pad be installed and operated in an area away from the water stream.

via KOHLER: Bathroom: Showers: Bodyspa Systems: Why KOHLER: Planning.

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DO not SETTLE PEOPLE

Ok. Maybe I am  overstepping here but come on… dont settle people.  Let me be honest. Ask for perfection….. you will find it. Ask for detail and precision…… it is possible. We are on the brink of a break through. Be savvy. Be smart. You dont have to have the ideas you just have to have the vision. I am all in favor of the new client who demands the lastest, the most out of the purchase. Bring it on. BRING IT ON.

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Can you play basketball in the kitchen?

No, I am not trying to be cute with my post title. I am serious ( I mean take me seriously ). I want you to visualize a basketball court. Got it? Now, imagine you are a player. Back and forth you go trying to score points. Do you ever and stop and wonder why exactly the court is as long as it is? I mean who determined the size of the court? Is a certain number of dribbles? How far anyone player can throw the ball? What? Ok. Close your eyes again and imagine one more time for me. You are in a kitchen ( not yours if you don’t like your kitchen). Imagine a good kitchen. A big kitchen. Plenty of room. Now in this kitchen you are a basketball player trying to score points. You must go from end to end of the kitchen carrying items in order to score  points. Sounds fun right? No? Well, many clients start off asking me ( their designer) for a basketball court. I gently encourage the design in the direction of something more like an assembly line. The space can be nice and roomy but it works best for a kitchen to have “stations” of activity…. places where “the players” can be active but not have to run around in order to get things done. Let me present a couple ideas to you

Stations

Baking Center

Beverage Center

Cooking Center

Cleanup Center

Entertainment Center ( Seating and maybe ice or wine frig)

Prep Center ( water source is nice here)

Storage Center

Get the idea? These stations should be located within the kitchen area so they relate well to one another but dont cause any collision of more than one activity. In other words, guests can be entertained but not be in the way of someone baking or cooking wont be interfering with the clean up or prep area. It just requires a little bit of thought. It is suprising to some that we often take over 700 steps to create a meal in our kitchens. Put like that it does sound a little like a basketball court rather than a kitchen. A kitchen designer’s job is to come up with ideas based on the clients preferences for the location and number of these kitchen stations. Once this is accomplished the kitchen should flow …. oh I don’t know more like a private golf course on a perfectly beautiful day!! So get out there and win! 

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What Choices Do I have for Kitchen Countertops?

There are  a lot of choices to look at when deciding what counter top material to use when replacing your kitchen counter tops. Here I will list the choices and then describe how to make a final decision once you know which material you want to use.

Natural Stone

This include granite, limestone, slate, soapstone and engineered stone ( more about that in a minute)

While these materials are going to be on the higher end of the price spectrum they also have a very long life and certainly add to the look and feel of the kitchen.

Natural Stone comes in slab that are quarried out of different areas of the world. Some of these areas like Turkey, Argentina or Spain have unique qualities that make them exceptionally beautiful. Natural Stones are a dense material which makes it resistant to stains, burns or cracks. Although there is a sealer applied as a top coat, these stones must be properly maintained in order to keep this protective finish intact. Any owner must plan on re-sealing these tops after some time has passed and this top coat has areas that are worn off. Overall, natural stone is an excellent choice.

Final Verdict: Very Durable and Attractive although more expensive then other options.

Engineered Stone

This is a fairly new product that has experienced increasing popularity. Because it is a man made counter top it can overcome the ” weak spots”  in natural stone. These counter tops are made from mostly quartz which is the most durable part of natural stone. By forming the quartz into slabs the density, porosity and over strength can be controlled. This makes for a really durable counter top. The difference that still has to be overcome is that these stone counter tops have a really hard time duplicating the beauty of free formed natural stone.

Final  Verdict: Excellent Green Product due to use of recylced materials. Price Point may actually be higher than natural stones.

Tile

This type of counter top hasn’t experienced near the popularity it used to, however, there are still many reasons to use tile as a counter top. First of all, there are numerous design choices for tile meaning that color and style is almost limitless. The deterrent for many are the grout joints which over time become discolored. The way to overcome this is to find a tile that allows the grout joint to be 3/16″ or under. Using a high quality grout will also help the life of this top and of course sealing the grout lines will help. Don’t use harsh cleaners or it will undo the protect-ant on the grout lines.

Final Verdict: Variety of Design Options Medium Price Point.

Laminate

This counter top is probably the most widely used counter top system due to the fact that it is very economical and also comes in numerous colors and patterns. The durability of this material has certainly improved over the years and maintained properly it performs extremely well.

Final Verdict: Very good price point. Lots of Design Options.

Stainless Steel

This counter top is of course almost always used in the commercial industry. It has a very long life and is extremely easy to maintain. The problem for most homeowners is the fact that stainless is very prone to scratching and water spots. It will certainly “age” over time.

Final Verdict: Only for those who wish to have a “living” counter top that shows it use over time. Very Good look for those that appreciate a working kitchen.

Solid Surface Acrylics

These tops have one thing no else has and that is a seamless application. Because they are fused together there are no seams to contend with. This makes it easy for repairs to be done because areas that are damaged can be refused into the existing counter top.

Final Verdict: Great application to avoid seams. Not very resistant to scratching or burning.

Natural Stone

Limestone Tile Lagos Azul

Stainless Steel

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Excuse Me, You are in my kitchen

Many times when I tell my clients I am, for the most part, a self taught kitchen and bath designer they are surprised by all the information that I have to share with them. No, not what color paint would look clearly fabulous but rather just some absolutes that are kindergarten basics to kitchen and bath design.

I used to be a teacher. So, yes I am used to imparting facts to someone ( although they were usually 8 or 9). Its just that there are simple guidelines that have to be followed or the end result will not be an A+. I am talking about spacial limitations. There needs to  be 36″ from cabinet to cabinet in a kitchen. There needs to be 30″ in front of a vanity or tub. There needs to be 28″ in front of a commode.

These are not open to design interpretation. Sure, you can give more room than that and be even better but, you must have that. Let me go on. There needs to be 24″  of counter top on either side of the sink, at least 24″ on either side of the cooktop, 60″  from table and chair to any cabinet or other permanent fixture and no more than 33″ of height from the cooktop to the exhaust system above the cooktop ( yes, there must be an exhaust system over the cooktop). If these basics aren’t followed it would be like a 6’2″ man trying to fit into a sports car that has no adjustable seats. He may look good but who would want to drive like that?

How high should kitchen counter tops be? 36″ How deep should a surface baking be? 39″ deep and 30″ high. How much room do you need in to sit in a tub with legs extended straight?49″ How much width do you need for a commode? 36″How high should you hang a mirror behind a vanity? 40″ -42″ max.

I can go on and on but I think you get the point. Designing a good kitchen or bath really starts with knowing some basics. If you do your homework, follow the instructions you will have a really good result. Before you know it you are moving on to the creative side which is like art class  and then lunch time and then finally whoo hoo RECESS!

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